PhonePe, India’s leading digital payments platform on Monday said it has partnered with Flipkart to enable pay-on-delivery service for Flipkart’s major orders.

How it will work?

From the customers’ end, the process appears to be the same, and they can opt for cash on delivery (depending on the item) Upon delivery, they can ask for the digital code via which they can make an online payment at their doorstep.


This will help reduce personal contact while ensuring safety and drive contactless payments for customers who are traditionally more comfortable with cash on delivery.

Digitising these cash-based payments would give a major boost to not just e-commerce but also contribute to the larger goal of Digital India.

Comment from PhonePe

Ankit Gaur, “Digital payments adoption has become widespread over the past few years, thanks to UPI. However, there still continues to be a preference for cash on delivery among some customers at the time of delivery.”

“Our solution not just offers a seamless and contactless payment experience to customers but also helps to reduce cash handling costs for e-commerce and logistics companies.”

Comment from Flipkart

Ranjith Boyanapalli, “While the pandemic has urged several consumers to make a shift to online shopping, some trust deficit during checkout remains in pockets.”

“With ‘pay-on-delivery’ technology, Flipkart wants to ensure that customers have peace of mind with their payments and at the same time can shop within the safety of their homes.”

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