Amazon Hiring Bachelor degree for Manager – Risk Investigations.
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About Amazon
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Job details:
- Company Name: Amazon
- Location : Hyderabad
- Post Name: Manager – Risk Investigations
- Qualification: Bachelor degree
- Experience :02+ years of relevant experience
- No of Vacancies:Not Disclosed
- Salary: Not Disclosed
Job Description:
- The mission of the Policy Risk program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability.
- We consider customers who repeatedly violate Amazon policies as abusive. Currently, Policy Risk team supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle program across 13 marketplaces.
- Managers – Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.
- In charge of managing a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse. and take appropriate actions based on processes, tools and high-judgment decisions. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
